General Terms & Conditions of Sale
Wild Girls Deli is an organic food and deli shop concept based on healthy and homemade snacks, nut butters, frozen food and many other things whose website is https://www.wildgirlsdeli.com/ and whose head office is located at 15 rue du Nant, 1207 Genève and registered in the Companies Register under the number CHE-365.177.415
The company's contact details are as follows:
Wild Girls Sàrl
15 rue du Nant, 1207 Genève
hello@wildgirlsdeli.com
Tel : +41767340960
ARTICLE 1 - Scope of Application
These General Terms and Conditions of Sale govern the contractual relationship between Wild Girls (the "Seller") and any consumer client (the "Client") wishing to acquire the products offered for sale by the Seller (the "Products") on the website https://www.wildgirlsdeli.com/ (the "Site"). They specify in particular the conditions of order, payment and delivery of the Products ordered by the Customers.
These General Terms and Conditions of Sale apply to the exclusion of all other terms and conditions, in particular those applicable to sales in stores or through other distribution and marketing channels.
These General Terms and Conditions of Sale are accessible at any time on the Site and will prevail, if necessary, over any other version or any other contradictory document. Validation of the order by the Customer implies acceptance without restriction or reservation of these General Terms of Sale.
These General Terms and Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer's purchase is the one in force on the website at the date of placing the order.
Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.
The Customer acknowledges having the capacity required to contract and acquire the Products offered on the website.
ARTICLE 2 - Placing Orders
*For the moment, we are only selling our products within Geneva area, Switzerland.
The Products offered for sale on the Site are crackers, cakes, snacks, nut butters and other products such as dips, sauces, babkas and frozen ready-to-cook foods. Some products need to be stored in a freezer as soon as received. The main characteristics of the Products and in particular the composition, illustrations and particularities of the Products are presented on the Site. The Customer is required to read them before placing an order.
The choice and purchase of a Product are the sole responsibility of the Customer.
The Customer must refer to the description of each Product in order to know its properties and essential characteristics. (Especially if the customer has specific allergies)
Product offers are subject to availability, as specified when the order is placed.
It is the Customer's responsibility to select the Products he/she wishes to order on the Site (the "Order"), in accordance with the following procedures:
1-The Customer shall clearly identify the Products chosen and the quantities desired with the references indicated on the Site,
2-The Customer is then invited to create a customer account in which he/she shall specify the information required for delivery: his/her postal address, name, telephone number and a valid e-mail address.
3-The Customer is then invited to fill in the order form,
4-The total amount is indicated at the end of the ordering process, in addition to the price of the selected products, before confirmation of its acceptance by the Customer.
5-Once the order has been verified, the Customer validates the Order, the total amount of the cumulated prices of the selected Products as well as the total price plus shipping costs.
6-The Customer can then follow the payment instructions.
7-Once the order has been placed, the Customer will receive an electronic confirmation of receipt of the Order as well as a confirmation that the Order has been shipped.
8-The sale shall be deemed final only after the Vendor has sent the Customer confirmation of acceptance of the Order by e-mail and after the Vendor has received payment in full.
9-The registration of an order is completed when the Customer accepts the present General Terms and Conditions of Sale by checking the box provided for this purpose and validates the Order.
10-The Customer has the possibility to check the details of his order, its total price and to correct any errors before confirming his acceptance. This validation implies the acceptance of the entirety of the present General Sales Conditions and constitutes proof of the sales contract.
Any order placed on the Site constitutes the formation of a contract concluded at a distance between the Customer and the Seller. The Customer may follow the progress of his order on the Site. It is therefore the Customer's responsibility to check the accuracy of the order and to immediately report any error.
ARTICLE 3 - Prices
The Products are supplied at the current prices shown on the Site. At the time of registration of the Order by the Seller, the prices are expressed in CHF (inclusive of tax and VAT).
The prices take into account any discounts that may be granted by the Seller on the Web Site.
These prices are firm and non-revisable during their period of validity, as indicated on the Web Site. The Seller reserves the right, outside this period of validity, to modify the prices at any time.
They do not include processing, shipping, transportation and delivery costs, which shall be invoiced in addition, under the conditions indicated on the Site and calculated prior to placing the Order.
The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.
ARTICLE 4 - Terms of Payment
The price is payable in full on the day the Order is placed by the Customer, by secure payment only by credit card: Visa, MasterCard, American Express, other credit cards or PayPal. The payment shall be debited at the time the Order is placed.
The Customer warrants to the Vendor that he/she is fully authorized to use the credit card to pay for the Order and that these means of payment legally provide sufficient funds to cover all costs resulting from the purchase on the Web site. In the event that it is impossible to debit the price, the Order shall be cancelled.
The Seller shall systematically confirm by e-mail the validation of the payment and the Order. The invoice shall be available on the Web site in the Customer's "My Account" area.
ARTICLE 5- Payment Security
- Use of a security system
In accordance with the Seller's commitment to payment security, all online payments by bank or credit card are made using the 3D-Secure security system, which encrypts the Customer's bank details during transmission
Concerning the express payment (this option allows the Internet customers to pay more quickly on the site, their card number being recorded), it is only with the first purchase that they benefit from a 3D-Secure transaction.
The Customer is informed that the Vendor has set up a system to fight against payment fraud on the Internet and thus protect all consumers. In this context, the Vendor shall verify the reliability of the information entered by the Customer when placing an Order.
In the event of an automatic alert triggered by the information concerning an Order, the fraud prevention department may ask the Customer for additional information and certain supporting documents (such as a copy of an ID card, proof of address, etc.), on the basis of which the Vendor may validate or cancel the Order.
In this case, in order to ensure that the Order is dispatched in a timely manner, it is recommended that a telephone number be provided, and that the information entered be confirmed or the requested documents be returned as soon as possible.
The purchase will only be effective once the Seller has received confirmation that the account has been debited by the paying organization. The Customer will then receive a confirmation email including an electronic invoice.
- Control of means of payment through the transmission of proofs
In order to prevent fraudulent use of payment methods or delivery addresses, and to further secure the Customer's transactions, the Salesman may carry out checks on the Orders placed by the Customers.
As part of these controls, the Customer may be required to provide proof of identity and/or proof of address (telephone, electricity, gas or water bills).
If the supporting documents are not sent to the Vendor or if the documents sent do not make it possible to establish with certainty the identity of the person placing the Order and the reality of the address, the Vendor shall not be able to validate the Order and it shall be cancelled.
Refunds corresponding to these orders shall not be made without a certain number of verifications necessary to identify the Customer. Thus, the payment by credit card will be refunded directly to the customer's credit card account.
ARTICLE 6 - Delivery
The Products ordered by the Customer will be delivered in Geneva, Switzerland within 2-3 open days from the date of the Order confirmation to the address indicated by the Customer when placing the order on the Web site (depending on the date and time of the order, the products ordered and the location of the Customer).
Should the Customer's address change after the Sales Order has been finalised, the Customer must notify the Vendor of this change within two hours of receiving confirmation of the Sales Order by e-mail at orders@wildgirlsdeli.com
The Vendor undertakes to make every effort to deliver the products ordered by the Customer within the time limits specified above. These delivery times are given as an indication.
However, if the ordered Products were not delivered within 3 days after the indicative date of delivery, for any other cause than the force majeure or the fact of the Customer, the sale will be able to be cancelled at the written request of the customer.The sums paid by the Customer will then be restored to him at the latest in the fourteen days which follow the date of denunciation of the contract, to the exclusion of any compensation or retention.
ARTICLE 7 - Reception
Delivery is constituted by the transfer to the Customer of physical possession of the Product.
Upon receipt of the Order, the Customer is advised to check whether the Products delivered conform to the Order or are damaged and to immediately notify customer service of any discrepancies.
ARTICLE 8 - Conservation of Products
The Products offered by the Seller are prepared on demand in order to guarantee optimal freshness. They can be kept from 3 days to 6 months depending on the recipe.
The Products must imperatively be preserved according to the instructions indicated by the Seller.
In particular, the frozen read-to-cook items, they must be kept in the coldest part of the refrigerator between 0°C and 4°C as soon as the Customer receives them. The Customer must always ensure that the cold chain is respected.
No deterioration of the Products ordered may be imputed to the Seller if the conditions of conservation or the time limits of consumption have not been respected by the Customer in accordance with the instructions of the Seller.
ARTICLE 9 - Right of Withdrawal or Cancellation
The Products offered on the Site can by nature deteriorate or expire quickly.
Consequently, in accordance with the provisions, the right of withdrawal or cancellation is not applicable to products ordered on the Site, and the Customer cannot benefit from it.
ARTICLE 10 - Warning and Responsibility of the Seller
The Products offered are likely to contain traces of nuts, cow's milk, soy, peanuts and eggs.Please carefully read the allergens under each product.
ARTICLE 11 - Intellectual Property
The SITE as a whole, as well as each of the elements that make it up (in particular, texts, diagrams, tree structures, software, animations, images, photographs, illustrations, videos, graphic or editorial representations, logos, etc.) constitute intellectual works protected by the Intellectual Property Code as well as by any other applicable international legislation.
Wild Girls Sàrl is the only one entitled (directly or by virtue of licences or authorisations) to use the elements making up the SITE, the domain names, brands, models, etc. as well as the images and editorial content reproduced therein. The use of all or part of the SITE, in particular by downloading, reproduction, transmission, representation or dissemination for purposes other than consultation and use of the SITE on a personal and private basis by the Internet user for non-commercial purposes is strictly prohibited. Violation of these provisions exposes its author to the sanctions provided for both by the Intellectual Property Code, particularly with regard to copyright infringement and trademark rights, and by the Civil Code with regard to civil liability. The creation of any hypertext link to any of the web pages or elements making up the SITE is prohibited without prior written authorization from Wild Girls Sàrl, which authorization may be revoked at any time.
Any content, Internet site or other site with a hypertext link to the SITE or to any of the elements that make it up are not under the control of Wild Girls Sàrl and Wild Girls Sàrl therefore declines all responsibility (in particular, editorial responsibility) concerning access to these sites and their content.
ARTICLE 12 - Applicable Law & Jurisdiction
The present General Conditions of Sale are subject to Swiss law. All disputes relating to the commercial relationship between the Seller and the Customer are subject to the exclusive jurisdiction of the Swiss courts.
ARTICLE 13 - Customer Service
For any specific question, the customer service is accessible by email at hello@wildgirlsdeli.com
ARTICLE 14 - Information & Acceptance of the Customer
The Customer acknowledges having received, prior to placing an Order and entering into a Contract, in a legible and comprehensible manner, the present General Terms and Conditions of Sale and all the information.
- the essential characteristics of the Product, taking into account the communication medium used and the Product concerned
- the price of the Products and related costs (e.g. delivery),
- the deadline by which the Seller undertakes to deliver the Product,
- information on the identity of the Seller, its postal, telephone and electronic contact details, and its activities,
- the accepted means of payment,
- the possibility of having recourse to a consumer mediator in the event of a dispute.
The fact that a natural person (or legal entity) orders on the Site implies full acceptance of these General Terms and Conditions of Sale and the obligation to pay for the Products ordered, which is expressly recognized by the Customer, who waives, in particular, the right to invoke any contradictory document, which would be unenforceable against the Seller.
ARTICLE 15-Site Availability:
Wild Girls Sàrl makes every effort, as far as possible, to maintain permanent access to the SITE, but is under no obligation to do so. Wild Girls Sàrl may therefore interrupt access to the SITE, particularly for maintenance or updating reasons, or for any other reason, particularly technical or editorial, without prior notice or information to Internet users, and Wild Girls Sàrl may not be held responsible for the consequences of these interruptions, either with regard to Internet users or to any third party. Furthermore, Wild Girls Sàrl may not be held responsible if internet users are unable to access all or part of the SITE due to any technical fault or problem, particularly and not exclusively linked to
- a failure and/or congestion of the Internet network,
- a failure of the Internet access providers,
- human or electrical error,
- any malicious intervention,
- any software or hardware malfunction,
- a case of force majeure.
